Refund Policy

# Refund & Return Policy Last updated: [YYYY-MM-DD] This Policy complies with Facebook/Google Advertising Policies, consumer protection laws (e.g., FTC, EU Consumer Rights Directive), and hygiene regulations for adult products. ## 1. Hygiene-Based Return Restrictions (Mandatory for FB/Google) • For health and safety reasons (compliant with EU Directive 2011/83/EU and FTC rules), we DO NOT accept returns/exchanges for: – Opened/unsealed adult products (including packaging) – Used products (regardless of packaging) – Products where hygiene seals are broken • This policy is clearly disclosed prior to purchase, in compliance with consumer protection laws. ## 2. Eligible Refund Scenarios (FB/Google Required) Refunds are only provided for: • Defective products (manufacturing flaws, not misuse) – must be reported within 7 days of delivery with photo/video evidence. • Damaged products (during shipping) – must be reported within 48 hours of delivery with shipping carrier confirmation. • Incorrect products (wrong item shipped) – must be reported within 7 days of delivery. • Orders canceled prior to shipment (no refunds after shipping). ## 3. Refund Process (Compliant with Platform Policies) • Eligible refunds are processed within 14 business days of approval (compliant with EU Consumer Rights Directive). • Refunds are issued to the original payment method – we do not offer store credit only (prohibited by FB/Google). • We may require return of defective/incorrect products (in unopened packaging) before issuing a refund – return shipping is covered by us. ## 4. Non-Refundable Scenarios • Change of mind (no refunds for buyer’s remorse – disclosed prior to purchase). • Late/missed delivery (unless confirmed lost by shipping carrier). • Products used in violation of these terms or local laws. ## 5. Dispute Resolution • For refund disputes, contact our support team first at [Your Support Email] – we resolve disputes within 30 days. • If unresolved, disputes are subject to mediation in [Your Jurisdiction] (compliant with consumer protection laws).